Booking
Ereza Los Hibiscos
Hotel Ereza Los Hibiscos is a two-star tourist complex located right in the heart of Puerto del Carmen, on the island of Lanzarote.
The complex is located only a five-minute walk away from Avenida de Las Playas and one of the largest beaches on the area, 1,200-metre-long Playa Grande. Nearby there is an increasing number of shopping centres, pubs and clubs, shops, bars, restaurants, car hire companies and game arcades.
Ereza Los Hibiscos have 141 spacious and comfortable 60-square-metre apartments. All of them have a balcony with a view to the sea, the garden and/or the swimming pool.
The common areas are located within the complex and the large gardens, including a swimming pool, a sunbed area and a pool-bar, a restaurant and a game area, as well as a children’s swimming pool and a playground.
The reception opens 24 hours a day adn offers to our guests plenty of information regarding places of interest on the island, car and bike hire facilities, excursions and transfers from the airport, as well as a range of services offered by Los Hibiscos Apartments.
Reception
Safe
For your security and comfort, you will find a safe deposit box in your room which you can rent per day.
TV remote control
This service is free of charge. For your convenience we recommend that you request the TV remote control at the reception desk, for which we charge a deposit of 5€.
This will be returned to you at your end of the stay.
Maintenance
Should you require assistance from the maintenance staff during your stay as a result of any minor incidents or damages, please contact our reception team in order to arrange for a technician to attend you.
Laundry
The complex has a self-service laundry facility, consisting of a washing machine and a dryer which can be used between 09.00h and 20.00h, any day of the week.
Please ask about prices at the reception.
Other services
Our reception team can also help you with hiring bicycles, cars, arranging excursions, island information, ordering taxis, bus timetables, etc. It is our pleasure to assist you.
Food and Drink
Board
Bed and breakfast
This service includes breakfast during your stay and all drinks are included within this service.
Half board
This service includes breakfast and dinner (drinks from our restaurant are included). Drinks from the pool bar are charged separately.
All inclusive
This option entitles you to breakfast, lunch and dinner in addition to drinks and snacks from the pool bar.
Snack Timetable: 10:30h – 13:00h and 15:00 – 18:00h
Timetable
Breakfast: 08.00h – 10.30h
Lunch: 13.00h – 15.00h
Dinner: 19.00h – 21.30h (Summer) 18:30h – 21:00h (Winter)
Pool Bar: 10.30h – 23.00h
Swimming Pool
Timetable
Summer 09.00h – 19.00h
Winter 09.00h – 18.00h
Due to maintenance of the swimming pool surrounding area, we kindly request that you make use of the pool only during the specified opening hours.
Sun-loungers
We remind all guests that it is not permitted to reserve the sun-loungers by placing towels or other objects on them unless they are for immediate use.
Guidelines
In case of an emergency, please contact the lifeguard or hotel staff. Children under the age of 12 years must be supervised by an adult.
Guests must shower before using the swimming pool. For your own safety, it is strictly forbidden to jump into the swimming pool. We kindly request that you follow the lifeguards’ instructions at all the times.
The use of glass bottles, containers or glasses is strictly forbidden around the pool area.
Rooms
Check-In
Check in time for the apartments starting from 14.00h. Therefore, all contracted services will commence from when the room key/card is handed over and you have been assigned your room.
Check-Out
We kindly request you vacate your room before 12.00h (midday), which is also the time when all contracted services will end. Should you require a later check-out time, please consult with our reception team for a late check-out; for prices and availability, please check with the reception staff.
Room-cleaning schedule
Room-cleaning will be carried out 3 times a week between 09.00h and 17.00h on the corresponding day. Towels will be changed twice a week and bed sheets once a week.
Balconies and terraces
If you need to hang out your towel to dry, we kindly request that due to aesthetic reasons, you refrain from using the railing and use the provided clothes lines. For security reasons, we would request to check that the doors is securely closed when you leave your apartment.
Fire
Behind the front door you will find a evacuation plan/route in case of a fire and/or emergency; we recommend you to spend a few minutes to take a look and be able to locate where you are in the unlikely event of evacuation.
Furniture
It is strictly forbidden to remove furniture from the rooms, such as beds and/or sofas, to the balcony/terrace or other rooms.
Other Information
Smoking
We remind you that this is a non-smoking establishment, in accordance with the Spanish Anti-Tobacco Law 28/2005. Smoking is therefore only permitted in open spaces.
Silence
We kindly request that guests refrain from making noise in the shared spaces and corridors from 22.00h, in order to respect fellow guests.
Water
Water conforms 70% of our body, hence the necessity for our survival. As our island lacks lakes and rivers, this is even more important than anything, for which our precious sea requires our help in a very simple manner: Remember to adequately turn off all the taps when these are not in use.
Energy
Nature has gifted our island of Lanzarote with precious natural resources which we have learnt to embrace, making use of wind energy, making portable water from our sea and receiving warmth from our daily star, the sun: The electricity in our rooms operates with a card system in order to assist with this endeavour, however, please remember to switch everything off before leaving your apartment.
Ereza Los Hibiscos
C\ Doramas, 12
35510 – Puerto del Carmen, Tías
Lanzarote – Islas Canarias – Spain
From Ereza Los Hibiscos by car you will find:
- Lanzarote Golf, 18-hole green (2.5 Km)
- Airport (8 Km)
- City of Arrecife, capital of the island (14 Km)
- Timanfaya National Park (17 Km)
- Villa de Teguise, former capital of the island (22 Km)
- Papagayo beaches (28 Km)
- Port of Órzola (49 Km)
