The right to use the hotel’s room and facilities where the customer confirms the reservation is expressly reserved for the persons indicated in the reservation. For the confirmation of reservations, payment can be made by credit card by telephone, e-mail or through the system where the reservation is created, or in cash directly at the chosen hotel 7 days before the arrival date of the stay. If payment is not confirmed within the specified time, the hotel reserves the right to cancel the reservation if no communication is received from the customer. Cancellation of a confirmed reservation will not be charged if notified 7 days before the date of arrival at the accommodation. In the event that the customer wishes to cancel the reservation within 7 days prior to arrival at the accommodation or if the customer does not show up on the scheduled day of arrival, Ereza Hotels&Resorts will charge for the first night of the stay and the difference in the payment already made will be refunded to the customer.